Refund & Cancelations Policy – providersnetwork.com.au

REFUND & CANCELLATION POLICY

Refund and Cancellation Policy
Last updated: 28/06/2026

NATURE OF OUR PRODUCT
Disability Providers Network provides a digital online course delivered over six (6) weeks. Because our course consists of digital content and materials that are made available to you immediately upon enrolment, the following refund terms apply.

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Your rights under the Australian Consumer Law come first. Our course comes with consumer guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy excludes, restricts, or modifies those guarantees or any other right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. If our course fails to meet a consumer guarantee, you may be entitled to a remedy as provided by law. To the maximum extent permitted by law, any remedy for a failure that does not amount to a major failure will be limited, at our option, to the re-supply of the services or the payment of the cost of having the services re-supplied.

REFUNDS OUTSIDE YOUR ACL RIGHTS
Outside of the rights described above, refunds are not provided. Because the course consists of digital content and materials made available to you immediately on enrolment, we do not offer refunds for:

Change of mind;
Failure to complete, access, or use the course or its materials, other than where caused by us;
Dissatisfaction with the course where the course has been delivered as described;
Failure to achieve any particular result, income, or business outcome;
Failure to become a registered NDIS provider or to have any application for registration approved;
Or any circumstances arising from factors outside our reasonable control.

NO GUARANTEE OF RESULTS
Enrolment in the course does not guarantee any specific result, income, business success, or NDIS registration outcome. Refunds will not be issued on the basis that expected results were not achieved.

CANCELLATION
You may cancel your enrolment at any time; however, cancellation does not entitle you to a refund of any fees already paid, except as required by the Australian Consumer Law.

CHARGEBACKS
If you have a concern about your purchase, including a possible claim under the Australian Consumer Law, please contact us first so we can try to resolve it. We reserve the right to respond to and dispute any chargeback or payment dispute that we reasonably believe is not legitimate, and to provide evidence of your acceptance of these terms and your access to the course materials. Nothing in this clause limits any right or remedy available to you under the Australian Consumer Law.

HOW TO CONTACT US
For any questions regarding refunds or cancellations, or to make a claim under the Australian Consumer Law, please contact us at info@providersnetwork.com.au

Disclaimer: Disability Providers Network provides education on starting an independent NDIS provider business through a six-week online course. Income examples are illustrative only and not typical results. Your success depends on many factors including effort, experience, and market conditions. Disability Providers Network is not affiliated with or endorsed by the NDIA or the NDIS Quality and Safeguards Commission, and does not guarantee that you will become a registered NDIS provider. Disability Providers Network does not offer employment opportunities. Participation in our programs is intended for individuals who wish to create and operate their own independent NDIS provider business. Disability Providers Network makes no representations or guarantees regarding earnings or business success. By engaging with our content, programs, or services, you acknowledge that you are solely responsible for your business decisions, actions, and results.