Privacy Policy

Privacy Policy
Last updated: 07/06/2026

Disability Providers Network is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it.

Consent to Receive Communications
By providing your information to us, you agree to receive communications from Disability Providers Network. We value your privacy and want to be transparent about how we use your data.

What data do we collect? We may collect your name, email address, phone number, login credentials, and payment-related information.

How will we use your data? We will use your data to:

• Provide you with access to our course and deliver the services you have purchased;
• Send you updates and information about our products and services;
• Provide customer support and respond to your inquiries;
• Process payments and manage your enrolment; and
• Customise and improve our services based on your feedback.

Data Sharing and Protection:

• We will not share your data with third parties without your consent, except where required by law or where necessary to provide our services (for example, our payment processor).
• Your data will be stored securely and will only be accessible to authorised personnel.

Your Rights:

• You can withdraw your consent at any time by clicking the “unsubscribe” link in any email we send or by contacting us directly.
• You have the right to request access to your data, rectify any inaccuracies, or request its deletion, in accordance with the Australian Privacy Principles.

Contact Us: If you have any questions or concerns about how we handle your data, please contact us at info@providersnetwork.com.au

Accounts and Logins
To access our course, you will be required to create an account with login credentials. When you log in to our site, we may set cookies to manage your session and remember your preferences. These cookies are necessary for the secure operation of your account and the delivery of the course. You are responsible for keeping your login details confidential and for any activity that occurs under your account.

Payment Processing
Payments for our course and services are processed securely through Stripe. When you make a payment, your payment card details are collected and processed directly by Stripe and are not stored by Disability Providers Network. Stripe’s handling of your information is governed by its own privacy policy, which we encourage you to review.

Cookies
Our website uses cookies to operate your account, remember your preferences, and improve your experience on our site. Cookies are small files stored on your device. You can choose to disable cookies through your browser settings; however, some features of our site, including account login, may not function correctly if you do so.

Analytics and Tracking
We may use analytics tools and tracking technologies to understand how visitors use our website and to measure and improve the performance of our marketing. These tools may collect information such as your IP address, browser type, pages visited, and interactions with our site.

Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and embed additional third-party tracking, and may monitor your interaction with that embedded content.

How long we retain your data
We retain your personal information for as long as necessary to provide our services to you, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When your information is no longer required, we will take reasonable steps to securely delete or de-identify it.

What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To make a request, please contact us at info@providersnetwork.com.au

Legal Compliance
The collection and use of user information outlined in this Privacy Policy is compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect and use your information for the purposes of providing our services, improving our site’s performance, detecting and protecting against fraud, and marketing our services to you. We may ask for your consent when we use the information we collect from time to time, and you may withdraw said consent at any time by reaching out to us through any of the contact information we have provided on this website.

Changes to this Policy
This Privacy Policy may be amended at any time, and the updated version will immediately be posted on this website.

Overseas Disclosure of Your Information
We use third party service providers to operate our business, including our course platform, our customer relationship management and email system, our payment processor, and our analytics and advertising tools. Some of these providers store or process personal information outside Australia, including in the United States of America. By providing your personal information to us, you consent to it being disclosed to and stored by these providers overseas. We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles, but we may not be able to control or ensure their compliance with Australian privacy law, and you may not be able to seek redress under the Privacy Act 1988 (Cth) in respect of their conduct.

Data Breaches
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. If we become aware of a data breach involving your personal information that is likely to result in serious harm to you, we will assess the breach and, where required under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth), notify you and the Office of the Australian Information Commissioner as soon as practicable.

Privacy Complaints
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us at info@providersnetwork.com.au with details of your concern. We will acknowledge your complaint within a reasonable period, investigate it, and respond to you in writing, ordinarily within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au, by telephone on 1300 363 992, or by writing to GPO Box 5218, Sydney NSW 2001.

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